How to manage conversations on Twitter
There is less than a year, our solution dedicated to Twitter was released. After months of testing with our clients and development focused on the global management of brand interactions with their communities, this new version improves the management of your conversations on Twitter. Overview of this new interface:
Detailed display of conversations
Enjoy the full story of conversations with your users to answer them effectively. Add a comment for each one so it deserves special monitoring from your Community Managers.
A complete user profile
Quickly identify users and their interaction level with your brand:
- Klout : influence score
- UIR : User interaction Rate. The user interaction score with your brand
- The number of mentions, RTs and Direct Messages
Access all your public and private conversations with users.
Manage alerts on mentions and DM
For better collaboration between your Communty Managers locally or globally, join alerts to any private message or mention to track them precisely and to give the best answer to users. Send notifications by email to your team.
Available in the “Conversation Suite” solution, this tool will let you manage effectively your Twitter account thanks to its powerful features. They already trust this product: Société Generale, RueDuCommerce, Sergio Rossi, WRC, FIA, Diesel Factory, Sosh, Shu Uemura, BNP Paribas, Kiehls UK, Helena Rubinstein, Parfums Givenchy, Spotify France, Deezer, Lagardère Publicité, YSL Experience…
